Refunds and cancellation

Applies to every paid Lantern subscription. Lantern is sold by Blue Camel Consulting LLC, a New York limited liability company. Write to support@lantern.family.

30 days, no questions

If Lantern is not right for your family in the first 30 days, email support@lantern.family from the address on your account and say "refund". We refund the full amount, including any sales tax collected, to the card you paid with. We issue it the day we read your mail; your bank usually shows it within five to ten business days.

After 30 days

Ask, and we refund the unused part of your year, counted from the day you write. Your subscription ends with the refund.

Cancelling

Cancel at any time from the billing portal, where you can also change your card and see your invoices. Cancelling stops the next charge; the year you already paid for runs to its end. When it ends, nothing your child already has is taken away: the wall keeps serving what it has, already-approved videos keep playing, and you can still remove a video or a child, delete, and export. Only the library stops growing. The pricing page lists exactly what never stops.

Deleting your family

Deleting your family from settings ends your subscription with it. You are not charged again, and the 30-day refund promise above still applies. The deletion receipt says that the subscription was cancelled. A payment record is kept for tax purposes, as the privacy policy says.

Something wrong on your statement

The charge appears as LANTERN.FAMILY. If you do not recognise it, or the amount looks wrong, write to us first. A refund from us reaches your card faster than a dispute through your bank, and we do not argue about it.